Effective: 14 October 2026
Tell us what happened
Email info@storkyadventures.com with your phone type, the app version shown in Settings, what you were trying to do, what happened instead and a non-sensitive screenshot if useful. Never send passwords, signing keys, recovery codes, payment-card details or one-time security codes.
Is Storky really free?
Yes. Planning, browsing and collecting are free. There is no subscription, paywall, in-app purchase or purchase to restore.
How do I protect my Passport?
Open Settings, choose Backup & recovery, then save a Recovery Pack to Files, iCloud Drive, Google Drive or another trusted folder. To move or recover the collection, choose Restore a Recovery Pack. Storky validates the whole file before merging it and keeps your existing items on conflicts.
Location is not working
Location is optional. Choose a supported destination manually, or check the app’s Location permission and try again with a clear GPS signal. Storky does not use background location.
I need accessible suggestions
Expand Access & mobility when planning or browsing. Choose step-free access, gentle walking or minimal walking. Storky only treats an access claim as confirmed when current supporting evidence exists; always check directly because conditions, lifts, surfaces and temporary closures can change.
A place or practical detail has changed
Follow current official information, signs and closures. Email the place name and an official source to info@storkyadventures.com so we can review the record.
How do place updates reach my phone?
While online, the app refreshes public corrections and temporary pauses at startup and when you return to it, with occasional refreshes while it remains active. Previously downloaded updates remain in use offline. Check Place updates in Settings for the last refresh or to retry. These updates are not live confirmation of opening, access, prices, tides or route safety.
I found a safety concern
If someone is in immediate danger, contact the emergency services first—do not wait for Storky. For a non-urgent catalogue concern, email info@storkyadventures.com with the place, issue, date and an official source if available. We will review it, but the app is not a live incident-reporting service.
How do I remove my information?
For shared information, open Settings → Account & privacy → Delete my account. Type DELETE and confirm. This removes your sign-in account, contributions, uploaded photos, reports, personal block list and account-linked usage records. If deletion is interrupted, retry from the same screen. Apple confirmation normally also removes your Sign in with Apple permission; if it is unavailable, the app explains how to remove that permission in iPhone Settings afterwards.
Plans, Passport entries, private memories and the optional travel profile are held on your device. Use their in-app remove controls, or delete the app to remove local storage. Delete any Recovery Packs separately. Email us about information previously sent to support.
How do I share or report a community note?
Open a place and choose Community note / photo. Sign in with Apple on iPhone, choose a public name, then send your note, rating or selected photo for review. Nothing is published automatically. My contributions shows its status and lets you delete it.
Use Report for review on a published item to alert the team, or Hide this contributor to hide that person’s content. You can also email info@storkyadventures.com. Account sharing may be unavailable until the connected service is enabled; planning and your private Passport still work.
Operator details
South West Explorer Ltd, trading as Storky Adventures
Company number 17111627 · registered in England and Wales
Registered office: 1 Shire Close, Paignton, England, TQ4 7SW
Privacy and support: info@storkyadventures.com
App information
Questions?
Email info@storkyadventures.com or visit Storky app support.